Tower Health

Financial Counselor

US-PA-Phoenixville
Requisition ID
2017-16230
Phoenixville Hospital
Shift
Day shift - with rotation if needed
Department
Admitting
Category (Portal Searching)
Accounting/Finance
# of Openings
1

Overview

Position is for a Full-time Financial Counselor for  Phoenixville Hospital

Shift: Days, 40 hours per week

 

The Financial Counselor functions according to the policies and procedures of Phoenixville Hospital and the Finance Division.

Contacts and interviews patients and/or their representative(s) in order to obtain the insurance and/or financial information

necessary to facilitate timely collections based on a mutual and viable agreement to both parties. Follows the guidelines as outlined by the Fair Debt Collection Practices Act. Represents the Hospital in a professional, positive and courteous manner at all times.

 

Responsibilities

  • Visit patients in house to review insurance benefits and collect copays as applicable
  • Reviews reports and contacts patients to collect copays due for past services
  • Assists with Medical Assistance and Charity applications
  • Acts as liaison between patient and hospital to resolve patient inquires
  • Contacts and interviews patients to obtain insurance or financial information to facilitate timely collections
  • Reports to the Patient Access Manager

Qualifications

Education:

•  High school diploma or equivalent, required

Experience/skills:

  • Works well independently and as a team
    Self-motivated
  • Two or more years of customer service, collection agency or billing in a medical or related field
  • Proficient in Excel and Word
  • Able to track multiple tasks and communicate progress
  • Excellent customer service skills
  • Self-Starter
  • Self-Motivated

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