Tower Health

Manager of Quality & Risk Management

Job Locations US-PA-West Grove
Requisition ID
Jennersville Hospital
Day shift
Risk Management
Category (Portal Searching)
# of Openings


About the Organization 

Tower Health is a strong, regional, integrated healthcare provider/payer system that offers leading-edge, compassionate healthcare and wellness services to a population of 2.5 million people. Together, our six hospitals and other entities provide a full range of medical care from prevention, screenings & education; to the latest clinical services and surgeries available; to rehabilitation. We also offer wellness programs & public health services that ensure our communities are the healthiest they can be. Our caring, highly trained physicians and staff are committed to patient safety and patient satisfaction.


With more than 11,000 team members, Tower Health includes Reading Hospital, a teaching hospital based in West Reading; Brandywine Hospital in Coatesville; Chestnut Hill Hospital, a teaching hospital in Philadelphia; Jennersville Hospital in West Grove; Phoenixville Hospital in Phoenixville; and Pottstown Hospital in Pottstown. We also operate Reading Hospital Rehabilitation at Wyomissing & Reading Hospital School of Health Sciences, & we have a comprehensive physician network.


Collaboration across Tower Health enables our hospitals, providers, leadership & staff to leverage best practices across the health system. Our hospitals have received national recognition for advanced care in areas such as neurosurgery and stroke, cardiac & vascular surgery, trauma, hematology & oncology. Reading HealthPlex, which opened at Reading Hospital in October 2016, combines state-of-the-art technology and world-class design to make the HealthPlex one of the most sophisticated surgical centers & inpatient facilities in the region.


At Tower Health, we have a rich history of providing high-quality, cost-effective care in the communities we serve. As the healthcare industry continues to change, one thing remains steadfast: Tower Health’s commitment to Advancing Health, Transforming Lives


The Director of Quality and Risk Management provides direction, leadership and coordination in all areas involving quality and risk management, patient safety and infection prevention. Develops strategic plans and policies for improved quality throughout the facility and works with staff to ensure compliance with regulatory agencies. 


The Director of Quality and Risk Management is responsible for the facility’s risk management activities which include assisting with the management of general and professional liability claims against the facility, interfacing with defense legal counsel, interfacing with Tower Risk Management, Quality & Resource Management and Legal Departments, administering the risk management program on a day-to-day basis, managing and analyzing risk management data, facilitating systems analysis to promote & improve patient safety, conducting and facilitating risk management educational programs based upon availability and identified needs, and compliance with Joint Commission standards relating to risk management & patient safety.


BSN required; must have a PA license. Minimum of three years Risk Management experience in an acute care facility with demonstrated knowledge of JCAHO, State Licensure, CMS regulations, and malpractice and claims prevention/management processes.


Certified Professional in Healthcare Risk Management (CPHRM) preferred. 


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