Tower Health

  • Patient Service Representative

    Job Locations US-PA-West Grove
    Requisition ID
    Jennersville Clinics
    Day shift
    Clinic #4 - Physician A
    Category (Portal Searching)
    # of Openings
  • Overview

    About the Organization 

    Tower Health is a strong, regional, integrated healthcare provider/payer system that offers leading-edge, compassionate healthcare and wellness services to a population of 2.5 million people. Together, our six hospitals and other entities provide a full range of medical care from prevention, screenings & education; to the latest clinical services and surgeries available; to rehabilitation. We also offer wellness programs & public health services that ensure our communities are the healthiest they can be. Our caring, highly trained physicians and staff are committed to patient safety and patient satisfaction.


    With more than 11,000 team members, Tower Health includes Reading Hospital, a teaching hospital based in West Reading; Brandywine Hospital in Coatesville; Chestnut Hill Hospital, a teaching hospital in Philadelphia; Jennersville Hospital in West Grove; Phoenixville Hospital in Phoenixville; and Pottstown Hospital in Pottstown. We also operate Reading Hospital Rehabilitation at Wyomissing & Reading Hospital School of Health Sciences, & we have a comprehensive physician network.


    Collaboration across Tower Health enables our hospitals, providers, leadership & staff to leverage best practices across the health system. Our hospitals have received national recognition for advanced care in areas such as neurosurgery and stroke, cardiac & vascular surgery, trauma, hematology & oncology. Reading HealthPlex, which opened at Reading Hospital in October 2016, combines state-of-the-art technology and world-class design to make the HealthPlex one of the most sophisticated surgical centers & inpatient facilities in the region.


    At Tower Health, we have a rich history of providing high-quality, cost-effective care in the communities we serve. As the healthcare industry continues to change, one thing remains steadfast: Tower Health’s commitment to Advancing Health, Transforming Lives.


    Assumes responsibility for the patient registration process.  Obtains complete and accurate information contributing to a timely and effective billing process. Possesses excellent customer service skills and demonstrates effective communication talents when dealing with internal and external customers alike. 



    Answers telephones, routes callers, takes messages and provides routine information to callers promptly and courteously.  Exercises judgment as to the urgency and nature of calls and directs them to appropriate personnel. Schedules physician appointments for the office. Obtains correct demographic and insurance information, appropriate consents and signatures for billing, performing registration process efficiently and in a timely manner.  Collects patient payments and accurately documents according to departmental procedures. Verifies insurance coverage and referrals timely.  Contacts other offices as needed to obtain appropriate information.  As requests for copies of medical records arrive, analyzes, determines how each is to be handled and appropriate fees to be charged in accordance with state law.  Observes strict confidentiality regarding patient information and uses discretion in communication.



    Minimum 2 years experience in a healthcare setting


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