Tower Health

  • Computer Operator/Telecommunication Specialist - Full Time

    Job Locations US-PA-Pottstown
    Requisition ID
    2018-17623
    Hospital
    Pottstown Hospital
    Shift
    Day shift
    Department
    Data Processing
    Category
    Information Technology
    # of Openings
    1
  • Responsibilities

    Under the direction of the Network Manager, this position must provide users guidance and first

    level support by assisting in problem resolution. This position acts as the key contact for

    onsite and remote users for terminal and production problems and inquires. Ability to handle and triage

    first level support calls. Requires familiarity with IP infrastructure, Network System monitoring system

    and PC hardware. May include teaching and training responsibilities. Provide onsite/on the floor hardware

    and technical support and problem resolution as required including off hours and as needed. Using network

    monitoring tools and established procedures, continually monitor designed network and system monitoring

    devices, reporting any problems to the responsible groups. Assist in Data Center monitoring, completing

    operational logs and Data Center support when required. Provide backup support to the Telecomm.           

    Manager as required. Responsible for installing and troubleshooting both Telecomm. and Data wiring.   

    Qualifications

    Education:

    Combination of relevant education and experience may be considered in lieu of degree.

    High school diploma  or GED required

    2 year Associate degree - Information Technology related field preferred

    Non degree program - Informational Technology related field preferred

    Vocational/Technical degree - Information Technology related field preferred

     

    Experience:

    1-3 years customer service  related field required

    1-3 years related information technology filed required

    Excellent communication skills, excellent interpersonal skills required

    Microsoft skills required (Access, Excel, Powerpoint, Publisher, Word)

    Multiple telephone operational skills required

    Strong customer service skills, decision making ability and issue resolution ability required

    Teaching and training  experience desired

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