Tower Health

  • Collections Specialist I - Full Time - 8am-4:30pm

    Job Locations US-PA-Reading
    Requisition ID
    Reading Hospital
    Day shift
    Spring Ridge Surgi Pre Post Op
    Hours per week
    # of Openings
    Work Schedule
    Monday-Friday 8:00am-4:30pm
  • Overview

    About the Organization 


    Tower Health is a strong, regional, integrated healthcare provider/payer system that offers leading-edge, compassionate healthcare and wellness services to a population of 2.5 million people. Together, our six hospitals and other entities provide a full range of medical care from prevention, screenings & education; to the latest clinical services and surgeries available; to rehabilitation. We also offer wellness programs & public health services that ensure our communities are the healthiest they can be. Our caring, highly trained physicians and staff are committed to patient safety and patient satisfaction.


    With more than 11,000 team members, Tower Health includes Reading Hospital, a teaching hospital based in West Reading; Brandywine Hospital in Coatesville; Chestnut Hill Hospital, a teaching hospital in Philadelphia; Jennersville Hospital in West Grove; Phoenixville Hospital in Phoenixville; and Pottstown Hospital in Pottstown. We also operate Reading Hospital Rehabilitation at Wyomissing & Reading Hospital School of Health Sciences, & we have a comprehensive physician network.


    Collaboration across Tower Health enables our hospitals, providers, leadership & staff to leverage best practices across the health system. Our hospitals have received national recognition for advanced care in areas such as neurosurgery and stroke, cardiac & vascular surgery, trauma, hematology & oncology. Reading HealthPlex, which opened at Reading Hospital in October 2016, combines state-of-the-art technology and world-class design to make the HealthPlex one of the most sophisticated surgical centers & inpatient facilities in the region.


    At Tower Health, we have a rich history of providing high-quality, cost-effective care in the communities we serve. As the healthcare industry continues to change, one thing remains steadfast: Tower Health’s commitment to Advancing Health, Transforming Lives.


    POSITION SUMMARY: The Collections Specialist performs a variety of tasks within the collections department. Contacts patients by phone and or mail regarding their account and is responsible for ensuring collection of past due balances. Relies on experience and good judgment to plan and accomplish goals. Familiar with standard concepts, practices, and procedures with in the collections department. Responsible for all patient, secondary and third-party billing which includes preparing insurance claims according to the UB-04 guidelines set forth for the state and for collections follow-ups on unpaid accounts. Must have general understanding of payor contracts and the ability to interpret EOBs.


    ESSENTIAL FUNCTIONS: 1. Answers patient account questions and assists in setting up alternative pay plans when necessary. 2. Maintains patient account records and may settle third party payer issues. 3. Responsible for pre-collections- sending appropriate letters to the patients, contacting patients by phone when necessary. 4. Handle patient complaints. 5. Process patient discharges and issues the alert notification 6. Responsible for collection agency referrals such as BCC and Tele-Collect 7. Handle account resolution 8. Performs other related duties deemed necessary by the Billing Supervisor.


    This position will be working at the Spring Ridge Surgicenter location.



    EDUCATION:  High School Diploma or GED (Required); CPR Certification (Required)


    EXPERIENCE:  Patient accounting and account management in a health care facility; Medicare, Medicaid, Champus, Blue Cross, Managed Care, Workers Comp and Commercial Insurances knowledge; Experience/knowledge of third-party laws & regulations.  Excellent Communications, Interpersonal Skills, & General Clerical Skills required.




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