Tower Health

  • Representative Patient Access- Rehab or Outpatient Therapy

    Job Locations US-PA-Reading
    Requisition ID
    2018-23108
    Hospital
    Reading Hospital
    Department
    PFS Patient Access
    Category
    Administrative/Clerical
    Hours per week
    32
    # of Openings
    1
    Position Type
    Regular Part-Time
    Work Schedule
    Mon- Fri 1030AM- 7PM; some weeks 7AM-330PM
  • Responsibilities

    Patient Access Representative duties may include:

     

    • The Patient Access Representative will assist with daily operational issues in a manner that meets or exceeds expectations for patient access, courtesy and understanding of issues and accuracy of response.
    • Schedules all appointments for patients using the computerized scheduling system and works with the Supervisor to meet these goals.
    • Responds to calls including patients, physicians, site staff and peers and determines the urgency of the situation.
    • Confirms patient appointments and gives appropriate instructions by telephone. 
    • Completes registrations in a professional, accurate, customer-oriented and timely manner.
    • Obtains and verifies information about patients health insurance electronically during the pre-registration process as outlined according to standard operating procedures.
    • Participates fully in department quality and improvement initiatives.
    • Maintains flexibility in work schedules to meet business needs including over-time.

    Qualifications

    Experience and Skills required:

     

    • High School Degree or GED required.
    • Customer Service Experience required.
    • Ability to work independently and also take direction.
    • Ability to speak clearly and concisely with good telephone etiquette.
    • Experience in a medical office setting with knowledge of medical terminology.
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