Interrogate, interpret, and re-program cardiac devices with minimal physician supervision, including pacemakers, defibrillators and loop monitors. Troubleshoot critical device issues and take immediate steps toward resolution. Collaborate with physicians regarding device status and accurately document device analysis in EMR for review. Educate patients on all aspects of their device including remote monitoring and follow-up protocol. Ensure charges are accurately captured for device interrogation. Schedule patients for device appointment follow up in EMR and remote website. Immediately contact patients to ensure they are re-scheduled. Assist EP nurses and non-physician practitioners in the delivery of patient teaching and care. Serve as resource to physicians and other practice employees regarding device patients and services. Keep equipment in good working condition and notify appropriate personnel of problem areas or safety issues. Ensure programming rooms are adequately stocked with necessary supplies. Participate in professional development activities and maintain professional affiliations.
Required- Education: High School Diploma. Required-Certifications and Licensure: Active Medical Assistant Certification Preferred: Telemetry accreditation (CRAT, NTI), Graduate from a cardiovascular training program (RCIS, RCES, etc.), IBHRE CCDS certification, prior experience in cardiac rhythm device interrogation. Customer service skills, above average communication skills and knowledge of computers required.